Privacy Policy

1. Introduction

EINNO WELLNESS ("we," "our," or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.einno.com and make a purchase or inquiry.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

2. Information We Collect

We may collect the following categories of personal information:

• Contact Information: Name, email address, phone number, and mailing address when you place an order or submit an inquiry.
• Payment Information: Credit card details and billing information. All payment data is processed securely by Stripe, Inc. and is never stored on our servers.
• Order Information: Products purchased, order history, shipping address, and transaction IDs.
• Usage Data: IP address, browser type, pages visited, time spent on pages, and referring URLs, collected automatically via cookies and analytics tools.
• Communications: Messages you send us through our contact form.

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including shipping and delivery notifications.
• Send transactional emails (order confirmations, shipping updates).
• Respond to your inquiries and provide customer support.
• Send promotional communications (only with your consent; you may unsubscribe at any time).
• Improve our website, products, and services through analytics.
• Comply with legal obligations and enforce our Terms of Service.
• Measure advertising effectiveness via Meta Pixel (Facebook) and similar tools.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies (including the Meta Pixel) to track activity on our website and hold certain information. Cookies help us understand how visitors interact with our site and improve our advertising campaigns.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of our site may not function properly.

5. Sharing Your Information

We do not sell your personal information. We may share your data with:

• Payment Processors: Stripe, Inc. processes all payments securely. Their privacy policy is available at stripe.com/privacy.
• Shipping Partners: Logistics providers to fulfill and deliver your order.
• Analytics Providers: Meta (Facebook) for advertising measurement and optimization.
• Legal Authorities: When required by law, court order, or governmental regulation.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Order records are typically retained for 7 years for accounting and legal compliance purposes.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your personal data ("right to be forgotten").
• Object to or restrict processing of your data.
• Data portability — receive your data in a structured, machine-readable format.
• Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at [email protected].

8. Data Security

We implement industry-standard security measures to protect your personal information, including SSL/TLS encryption for all data transmissions. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our website is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: