Return & Refund Policy

Return Window

You may request a return within 30 days of delivery. Contact EINNO for approval before shipping any item back.

Return Conditions

For a full refund of the item price, the product must be unused, unassembled, and in its original packaging, with all parts, hardware, accessories, and manuals included. Proof of purchase from einno.com is required.

Opening the packaging to inspect the contents does not, by itself, trigger a restocking fee if the item remains unused and unassembled and meets the other return conditions.

Assembled items or items showing signs of use may be returned with EINNO's approval if all original packaging and components are included and the product has not been damaged by misuse, improper assembly, improper storage, or unauthorized modification. A 10% restocking fee applies to these approved returns, as explained below.

Keep the original packaging until you are sure you will keep the product. Shipping charges are addressed separately under Return Shipping Costs.

Restocking Fee

For approved change-of-mind returns where the item has been assembled or shows signs of use, a restocking fee of 10% of the item price paid will be deducted from your refund to cover inspection and repackaging.

No restocking fee applies to eligible unused, unassembled returns. The restocking fee is separate from return shipping costs.

Return Shipping Costs

When EINNO is responsible

If we sent the wrong item, your item arrived defective or damaged in transit, or the product does not match our website description, EINNO covers the shipping costs associated with resolving the confirmed issue.

Once we verify the issue through photos or videos, you do not need to return the complete unit. We will arrange a refund or send replacement parts, as appropriate.

When you change your mind

If you no longer need the item, ordered it by mistake, or decide it is not right for you, you are responsible for return shipping. The item must be sent back after approval and meet the Return Conditions above.

For these returns, original shipping fees, delivery service fees, assembly fees, and other completed service fees are non-refundable unless otherwise required by applicable law.

Return shipping costs for this large product vary by location, carrier, package condition, and delivery method.

Non-Returnable Items

The following are not eligible for ordinary change-of-mind returns:

• Return requests submitted more than 30 days after delivery.
• Items damaged by misuse, improper assembly, improper storage, neglect, or unauthorized modification.
• Items missing original packaging, parts, hardware, accessories, or manuals.
• Items sent back without prior approval from EINNO.
• Products purchased from a third-party seller rather than einno.com.
• Items marked as final sale, clearance, or non-returnable at the time of purchase.

If your order arrived damaged, defective, incorrect, or incomplete, contact us for review under Damaged, Defective, or Incorrect Items rather than requesting an ordinary change-of-mind return.

How to Start a Return

Email support@einno.com within 30 days of delivery and include:

• Your order number and proof of purchase.
• The name and email address used for the order.
• The reason for your request and whether the item has been assembled or used.
• Photos of the product and packaging, and photos or videos of any reported issue.

We will review your request and explain the next steps, including any applicable restocking fee and shipping responsibility. Do not send the product back before receiving our instructions.

Damaged, Defective, or Incorrect Items

Inspect your order when it arrives. If you find damage, a defect, an incorrect or missing item, or a mismatch with our website description, contact support@einno.com as soon as possible, preferably within 48 hours of delivery.

Include your order number and clear photos or videos of the issue and outer packaging. The 48-hour recommendation helps us investigate promptly; it does not shorten the 30-day return request window.

After confirming the issue, we will arrange a refund or replacement parts without requiring the complete unit to be returned. EINNO covers the shipping costs for resolving these confirmed claims.

Refunds

For items being returned, we will inspect the product after receiving it and notify you of the refund decision and any applicable 10% restocking fee. For confirmed defect, damage, or incorrect-item claims that do not require a return, we will assess the refund after reviewing your photos or videos.

Approved refunds are issued to your original payment method. We will notify you when your refund has been processed.

Please allow 5–10 business days after processing for the refund to appear in your account. This is the expected payment-provider posting time, not the time required for EINNO to review or process your request. Timing may vary by bank, card issuer, or payment provider.

Exchanges

We do not offer change-of-mind exchanges. For defective, damaged, or incorrect items, contact support@einno.com with your order number and details of the issue. We will review the claim and arrange the appropriate refund or replacement-part solution.

Order Cancellations

You may request to cancel your order before it has shipped.

Once an order has been processed or shipped, we may not be able to cancel it. If it has already shipped, you may request a return after delivery according to this policy.

Return Address

Contact support@einno.com before sending any return. If a return is required, we will provide the return address and shipping instructions after approving your request.

Returns sent to an unauthorized address may not be accepted or refunded. For confirmed claims resolved without a complete-unit return, follow the instructions from our support team.