Return & Refund Policy

Return Window

You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must be in its original condition, with all parts, accessories, manuals, and packaging included. Returns must be requested and approved by EINNO before the product is shipped back.

Return Conditions

To qualify for a return, the product must meet the following conditions:

• The return request is submitted within 30 days of delivery.
• The product is in its original condition.
• All accessories, parts, manuals, and original packaging are included.
• The product has not been damaged due to misuse, improper assembly, improper storage, or unauthorized modification.
• Proof of purchase from einno.com can be provided.

Opened or assembled products may be reviewed on a case-by-case basis. Because the EINNO WellMotion Stand is a large fitness product, customers should keep the original packaging until they are sure they will keep the product.

Non-Returnable Items

We may not accept returns in the following cases:

• The return request is made more than 30 days after delivery.
• The product is damaged due to misuse, improper assembly, neglect, or unauthorized modification.
• Parts, accessories, manuals, or original packaging are missing.
• The product is returned without prior approval from EINNO.
• The product was purchased from a third-party seller instead of einno.com.
• The item is marked as final sale, clearance, or non-returnable at the time of purchase.

How to Start a Return

To request a return, please contact us at: support@einno.com

Please include the following information in your email:

• Your order number
• The name and email address used for the order
• The reason for the return
• Photos of the product and packaging, if applicable

Once your request is reviewed, we will provide return instructions. Please do not send the product back before receiving return authorization from EINNO.

Return Shipping Costs

For returns that are not caused by a product defect, shipping damage, or an incorrect item, the customer is responsible for return shipping costs.

If the return is due to a defective, damaged, or incorrect item, EINNO will review the case and may provide a replacement, repair solution, return label, or refund according to the situation.

Original shipping fees, delivery service fees, assembly fees, or other completed service fees are non-refundable unless otherwise required by applicable law.

Because the EINNO WellMotion Stand is a large product, return shipping costs may vary depending on location, carrier, package condition, and delivery method.

Restocking or Handling Fees

EINNO does not charge a standard restocking fee for eligible returns.

However, in some cases, a handling fee may apply if the returned product is opened, assembled, missing packaging, missing accessories, or requires additional inspection, repacking, or handling. If any fee applies, we will inform you before completing the refund process.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If your item arrives damaged, defective, or incorrect, please contact us at support@einno.com within 48 hours of delivery. Please include your order number and clear photos or videos showing the issue, including photos of the outer packaging.

After reviewing your case, we may offer a replacement, repair support, return solution, or refund depending on the issue.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow 5–10 business days for the refund to appear on your account after it has been processed. Processing times may vary depending on your bank, card issuer, or payment provider.

If the returned item is damaged, missing parts, missing accessories, or not in its original condition, the refund amount may be reduced.

Exchanges

We only replace items if they are defective, damaged, or incorrect.

If you need an exchange, please contact us at support@einno.com with your order number and details of the issue.

Order Cancellations

You may request to cancel your order before it has shipped.

Once an order has been processed or shipped, we may not be able to cancel it. If your order has already shipped, you may request a return after receiving the product according to this policy.

Return Address

Please contact support@einno.com before sending any return.

The return address will be provided after your return request has been approved. Returns sent to an unauthorized address may not be accepted or refunded.