Shipping Policy

Order Processing Time

Orders are typically processed within 1–3 business days after payment has been confirmed.

Orders are not processed, shipped, or delivered on weekends or public holidays. During high-volume periods, product launches, holidays, or promotional events, processing times may be slightly longer.

Shipping Destinations

EINNO currently ships to selected regions where reliable delivery service is available. Available shipping options may vary depending on your delivery address, product availability, and carrier coverage.

Some locations may not be eligible for delivery, including certain remote areas, islands, military addresses, PO Boxes, APO/FPO addresses, or locations that cannot receive large-package delivery.

If your address is not supported at checkout, please contact us before placing your order.

Estimated Delivery Time

Estimated delivery time is usually 5–15 business days after your order has been shipped.

Delivery times may vary depending on your location, carrier availability, weather conditions, customs clearance, local delivery schedules, and other factors outside our control.

Please note that the estimated delivery time does not include order processing time.

Shipping Costs

Shipping costs, if applicable, will be displayed at checkout before you complete your order.

Because the EINNO WellMotion Stand is a large fitness product, shipping fees may vary depending on destination, package size, carrier service, and delivery method.

In some cases, additional shipping charges may apply for remote areas, special delivery requirements, failed delivery attempts, or address changes after shipment.

Large Item Delivery

The EINNO WellMotion Stand is a large product and may require special handling during shipping. Delivery may be completed by parcel carrier, freight carrier, or a local delivery partner depending on your location.

Unless clearly stated otherwise, delivery does not include in-home placement, upstairs delivery, assembly, installation, package removal, or product setup.

Please make sure your delivery address is accurate and that someone is available to receive the package if a signature or delivery appointment is required.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information, if tracking is available for your shipment.

Tracking information may take 24–48 hours to update after the carrier receives the package.

If your tracking information has not updated for several business days, please contact the carrier first. You may also contact EINNO for support.

Incorrect Shipping Address

Please carefully check your shipping address before placing your order.

EINNO is not responsible for delivery delays, failed deliveries, lost packages, or additional shipping costs caused by an incorrect or incomplete shipping address provided by the customer.

If you need to update your shipping address, please contact us as soon as possible. Once an order has been processed or shipped, we may not be able to change the delivery address.

Failed Delivery or Returned Packages

If a package cannot be delivered due to an incorrect address, refused delivery, missed delivery appointment, or failure to collect the package, it may be returned to us or held by the carrier.

Additional shipping fees, return shipping costs, storage fees, or re-delivery fees may be the customer’s responsibility.

If your package is returned to EINNO, we will contact you to discuss the next steps.

Damaged Packages

Please inspect your package as soon as it arrives.

If your package appears damaged during delivery, please take clear photos of the outer packaging, shipping label, product, and any visible damage before discarding the packaging.

If your item arrives damaged, defective, or incorrect, please contact us at support@einno.com within 48 hours of delivery with your order number and supporting photos or videos.

Lost or Missing Packages

If your tracking information shows that your order has been delivered but you have not received it, please first check around your delivery location, with household members, neighbors, building management, or the local carrier.

If the package still cannot be found, please contact the carrier directly to file an investigation. You may also contact EINNO for assistance.

EINNO is not responsible for packages marked as delivered by the carrier, but we will do our best to help you work with the carrier to investigate the issue.

Customs, Duties, and Taxes

For international orders, your purchase may be subject to customs duties, import taxes, VAT, brokerage fees, or other local charges depending on your country or region.

These charges are determined by local customs authorities and are the responsibility of the customer unless otherwise stated at checkout.

EINNO is not responsible for delays caused by customs clearance or local import procedures.

Shipping Delays

While we work with reliable shipping partners, delivery delays may sometimes occur due to weather, carrier disruptions, customs clearance, high shipping volume, public holidays, or other circumstances beyond our control.

EINNO is not responsible for carrier delays after an order has been shipped, but we will support you where possible if your shipment is delayed.